330kbd Privacy Policy —
Your information is safe with us
This policy provides a full description of how the personal information you share on the 330kbd platform is collected, stored, and kept secure.
Introduction and Scope of Application
330kbd ("we", "our", or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy ("policy") explains what kind of information we collect about you when you use the 330kbd website, how that information is used, and how securely it is kept.
By registering on our website or using our services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please contact us before using our services.
This policy applies to all pages and services operated under the 330kbd.lat domain.
What Kind of Information We Collect
To ensure a safe and personalised experience for you, we collect the following types of information:
a) Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and username
- Mobile number (for transactions via bKash, Nagad, or Rocket)
- National ID card or passport details (where applicable during KYC verification)
- Banking and payment information (for processing transactions)
b) Automatically Collected Information
- IP address and device type
- Browser information and operating system
- Logs of visit time, date, and activity on the website
- Cookies and web beacons (see Section 05 below for details)
- Gameplay history and betting activity
c) Information Received from Third Parties
- Transaction verification information from payment processors (bKash, Nagad, Rocket)
- Identity verification information through fraud prevention services
How Your Information Is Used
330kbd uses your information only for the following legitimate purposes:
- Completing account registration and verifying identity
- Processing financial transactions including deposits and withdrawals
- Providing customer service and support (via 24/7 live chat and email)
- Activating and managing bonuses and promotional offers
- Ensuring platform security and preventing fraud
- Complying with responsible gaming regulations
- Improving our service quality and personalising the user experience
- Meeting legal obligations and establishing or defending legal claims
- Sending important notices and updates related to our services
We do not send any marketing or promotional communications without your consent. You may opt out of marketing communications at any time.
Cookies and Tracking Technologies
330kbd uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
Types of Cookies We Use
- Essential Cookies: Required for the core functionality of the website — login sessions, security tokens. These cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language and settings.
- Analytics Cookies: Collect anonymous statistics to understand site usage patterns, helping us improve service quality.
- Security Cookies: Used for fraud detection and account protection.
You can control or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.
Data Security Measures
330kbd treats the protection of your personal information as its highest priority. We implement the following technical and organisational measures:
- SSL (Secure Socket Layer) encryption technology for all data transmissions
- Encryption protocols for sensitive information stored on servers
- Firewalls and intrusion detection systems to prevent unauthorised access
- Regular security audits and vulnerability testing
- Strict data privacy training and access controls for staff
- Two-Factor Authentication option
While we take all reasonable measures, it is not always possible to guarantee that transmitting information over the internet is completely secure. If you notice any suspicious activity, please notify our support team immediately.
Data Retention Period
330kbd retains your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by legal obligations.
- Account Information: For the duration the account is active, and for a defined period after closure in accordance with legal requirements
- Financial Transaction Records: For the period specified under applicable law
- Gameplay History: For the period required for responsible gaming and dispute resolution
- Support Communications: For a limited period for service quality control and review
After the defined period, information is securely deleted or anonymised so that no individual can be identified.
Your Privacy Rights
As a 330kbd user, you have the following rights regarding your own information:
- Right of Access: The right to receive a copy of the information we have collected about you
- Right to Rectification: The right to request correction of incomplete or inaccurate information
- Right to Erasure: The right to request deletion of your information in certain circumstances
- Right to Restriction of Processing: The right to request that the processing of your information be limited
- Right to Data Portability: The right to receive your information in a structured, machine-readable format
- Right to Object: The right to object to the use of your information for marketing purposes
- Right to Withdraw Consent: The right to withdraw consent at any time (this will not affect any prior processing)
To exercise these rights, please contact our support team via live chat or email. We will review your request within a reasonable time.
Protection of Minors
330kbd provides services only to individuals aged 21 or above. We do not knowingly collect information from or provide services to any minor.
We have age verification measures in place at the time of registration. If we become aware that an account belongs to someone under the age of 21, we will immediately suspend that account and delete the associated information.
Only individuals aged 21 and above may register and play on the 330kbd platform.
Changes to the Privacy Policy
330kbd reserves the right to update this privacy policy from time to time. In the case of any significant changes:
- The updated policy will be published on the website and the "Last Updated" date at the top of the page will be changed
- Registered users will be notified by email in the case of important changes
- Continued use of the platform after changes have been made will be considered as your acceptance of the new policy
We recommend that you review this page regularly to stay informed about the latest information.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Our dedicated privacy team will review your request within a reasonable timeframe. We are committed to providing you with full support for any complaints or questions regarding data protection.
To learn more about your privacy rights, please also read our Terms & Conditions and Responsible Gaming pages.